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Shipping & Returns
Shipping & Delivery
The cut off time for same day shipping is 2:00 PM (PST) for phone and website orders excluding weekends and major holidays.
All order are shipped via FedEx Ground (Commercial Addresses) or FedEx Home Delivery (Residential Addresses) unless otherwise requested.
Order Pick Up is available from our Canoga Park location in California between 7:00 AM - 3:30 PM Monday - Friday at:
21314 Hart St.
Returns & Exchanges
All returns for exchanges or refunds must be returned within 30 days of receipt of the merchandise.
The buyer is responsible for return shipping charges.
A Return Good Authorization (RGA) is required for all returns or exchanges by emailing us at contact us.
All returned items must be unused in a brand new condition with its original packaging - No Exceptions.
The returned items will be inspected upon arrival. We reserve the right to refuse refunds and/or exchanges of returned items if they are abused or under normal wear and tear condition.
If your returned items are not in a brand new condition and original packaging a restocking fee of 20% will be deducted.
Original shipping fees are not refundable.
Refunds will be processed 24 - 48 hours of receipt of the merchandise and will be credited to the same payment method used in original purchase.
All returns must include the original sales receipt with a description of the reason for the return/exchange.
We will not be responsible for any lost or damaged merchandise that has been shipped to us.
Please ship all Returns to:
Best Pro Lighting